Host and Hostess
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables
- Contribute to team effort by accomplishing related results as needed
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests' needs to Waiters, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to Guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-30 lbs.)
- A desire to help out where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
- An appetite for learning (and great food)
- Flexibility to work a variety of shifts
- 6 months experience in a full-service restaurant preferred
- Must be upbeat, outgoing and positive
- Must be able to assist Guests and possess great Guest relations skills
- Ability to work positively in a fast-paced environment
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to work effectively within a team
Welcome to the Superior family!
Over 25 years ago Phil Barbaree and Bob Kirchoff opened the first Superior Grill in Shreveport, Louisiana. After perfecting the Superior Grill concept with four flourishing locations, and successfully launching Superior's Steak House, Bob and Phil moved on to their next endeavor, Cocina Superior, a modern Tex-Mex eatery. But they did not stop there. Ater broad based, hands-on research and extensive travel, Superior Seafood and Oyster Bar was opened.
We've worked hard to create an image for our restaurants and an exciting destination for our guests and we expect each team member to do all in their power to maintain both. Each customer experience is directly impacted by the service they receive so make sure to smile and make eye contact, act efficiently when fulfilling customer requests and be mindful of current menu offerings and special event opportunities. Your attitude, knowledge and skills will be the key to developing loyal customer relationships, which we believe will be the key to Superior Grill's success.
Because we recognize the importance of loyalty, not only amongst our customers but with our employees as well, we strive to maintain excellent relationships with our team- offering competitive wages, excellent benefits, an amazing work environment and long-term professional opportunities for those interested in making their career in the restaurant business.
Again, welcome to the Superior family!
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